Digital transformation consists in using digital technologies to establish new business processes. (1) Why is the customer experience at the core digital technology? (2) What are the ingredients for a successful digital transformation?
Introduced by:
• Robyn Agoston, Global Head – Transformational Change, Novartis, Switzerland
With:
• Ted Souder, GoogleX; Partner, The Monthly Barometer; Founder, Wiggs Holding, USA
